Video conferencing has been found to help increase productivity of businesses and help people who work from home feel connected to their firms, a survey has found.
The survey by Wainhouse Research and Polycom Inc found that desktop PCs and laptops are the most common device used for video conferencing (71 per cent of respondents), followed by room/group video systems (65 per cent), tablets (34 per cent) and smart phones (33 per cent).
The survey, "End-User Survey: The 'Real' Benefits of Video," was carried out in December 2012 among 4,737 end-users of video conferencing systems.
The survey respondents represent all global regions, with 63 per cent from North America, 27 per cent from Asia/Pacific, 9 per cent from EMEA, and 1 per cent from Latin America.
All company sizes are represented, from small businesses with 1-49 employees (20 per cent of respondents) to very large companies with more than 10,000 employees (17 per cent) and all points in-between. Vertical industries are also well represented.
The survey found that top benefit of video conferencing is increased efficiency/productivity(94 per cent), followed by increased impact of discussions (88 per cent); expedited decision making (87 per cent), and reduced travel costs (87 per cent).
When asked how their companies are using video conferencing, most or 71 per cent of respondents said they use it to meet with customers and partners.
Quarter of respondents say they videoconference daily, 39 per cent weekly, 21 per cent monthly, and 14 per cent every few months.
Up to 60 per cent of respondents replied that they "primarily use" more than one vendor's equipment or software to videoconference; 32 per cent use three or more.
The survey also found that video helps remote workers feel more connected to their colleagues. Of the total respondents who work from home, 87 per cent strongly agree or agree that the use of video conferencing allows them to work from home without feeling disconnected.
"This comprehensive study validates what we've been seeing from our customers for years. In or out of the office, employees do their best work when they are empowered to meet and collaborate, face-to-face, over virtually any device," said Andy Miller, President and CEO, Polycom.
"In addition to helping foster a more productive and engaged workforce, video collaboration helps enterprises and organisations thrive by enabling more effective sales and engineering teams, better customer service, and stronger partner relationships."
The survey found that PCs are No-1 device for video, but the age of mobile has clearly arrived. Over 90 per cent of respondents have a smart phone, and 75 per cent have a tablet. More than 77 per cent of respondents use their smart phone for business, and 50 per cent use their tablet for business.
Most respondents expect the use of mobile devices for video collaboration will continue to surge over the next year, Polycom announced.
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